Franchisee Satisfaction Survey

Each year, Franchise Business Review surveys thousands of franchise owners across North America and publishes a ranking of the top 200 based exclusively on the franchise owner’s satisfaction with their franchise – the real satisfaction experts!

In Franchise Business Review’s 2018 Franchisee Satisfaction Survey: out of all franchises surveyed, Office Pride was:

  • #6 for large (130-300 units) franchise systems
  • #29 in the “Top 50 Best of the Best”
  • #3 in the Cleaning & Maintenance Category
  • #1 among commercial cleaning franchises.

Office Pride has also been inducted into the Franchise Business Review’s “Hall of Fame,” an honor reserved for franchise brands whose franchisee satisfaction scores in FBR’s Annual Franchise Satisfaction Survey place them in the Top 200 of all franchises surveyed for 10 plus years in a row.

Franchise Business Review’stm 2018 Franchisee Satisfaction Survey

Each of the eight areas evaluated for satisfaction are summarized above in the overall snapshot. We include a Franchise Satisfaction Index (FSi) rating for each area as well as an overall average. The following surveys and sectors participants are included in this report.

October 2017 — 86

2017 FBR Benchmark — 27,025

For anyone researching a franchise, we understand how important it is to get feedback from current franchise owners. To expedite this process we invited all Office Pride Commercial Cleaning Services franchisees to participate in our independent satisfaction survey. 86 franchise owners elected to participate (approximately 77%).

Each of the seven areas evaluated for satisfaction are summarized here in the overall snapshot.


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