How is Office Pride Different from its Competitors?
Office Pride is the brand trusted by franchisees and customers alike
Many office cleaning customers are very unhappy with their current cleaning company.
If you’ve ever used a cleaning service, this is probably how it went down: On the first two or three visits, they did a phenomenal job. And then they did a good job; sometimes just a pretty good job. Things started getting sloppy. Maybe they started missing appointments. Frustrated, you decided to go with someone else and switched the first time a different company called on you. Chances are, the sequence repeated itself.
Customer unhappiness is standard stuff in the commercial cleaning industry. And whether the cleaners are mom-and-pop organizations or established brands, it’s difficult to know who to trust. Job performance is all over the map. Some do well, some don’t. And the problem is, people just don’t know who to trust.
Trust is not an issue with Office Pride
Because of our systems, training, reputation and commitment to customer service, customers know we’re a brand they can always trust. We treat our franchisees with respect, they treat their employees with respect, and the employees treat our customers with respect.
If you compare Office Pride to other commercial cleaning franchises, some differences emerge. Some franchises don’t let their franchisees sell their own contracts. They sell the accounts and then require franchisees to pay royalties on those accounts. The contracts are written to favor the franchisor, and the accounts can be taken away as the franchisor sees fit. In some cases, the franchisor underbids the account to get the business, which guarantees them royalty fees but undercuts the franchisee’s profit potential. That’s a scary proposition for franchisees and is considered by many to be an abusive business model.
Some of our competitors sell franchises by the unit. The appeal there is that the cost of entry is low, often under $10,000. But it’s difficult to get much return on your investment when your contract is on the 7th floor, someone else has a contract on the floor above you and someone else has the two floors above that. That kind of business model pits franchisee against franchisee, and we see no need for that in such a recession-resistant industry.
Office Pride doesn’t sell your customers. We teach you how to sell commercial cleaning services. It is certainly true that some people would rather focus on other parts of the business rather than sales, but once trained our franchisees find selling our brand, our services and our philosophy of achieving total customer satisfaction make selling Office pride easy and fun. The important thing is that Office Pride is there to support our franchise owners. When you join our family, we provide sales training and go with you on your first calls so you’re confident enough to do it on your own. We recognize that our success depends on how successful you are.