Todd Hopkins, founder and president/CEO of Office Pride Commercial Cleaning Services, was a guest on Shep Hyken’s “Amazing Business Radio” podcast.
In the episode titled “Culture, Commitment and Taking Care of Customers,” Hopkins and Hyken discuss how having a companywide culture can lead to better customer service and success. In the interview, Hopkins said, “People don’t want to be average. They really want to be amazing.”
Hyken is a customer service and experience expert, a New York Times-bestselling author and award-winning speaker. He also writes a popular blog on customer service.
Listen to the podcast here: