Get to Know the Team: Franchisee Q&A with Rodney Lie

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In 2008, after working for years in education and insurance, Rodney Lie decided it was time to start his own business. He discovered just the right fit with Office Pride, a commercial cleaning franchise.

Office Pride’s strong training program was a huge draw, as was its faith-based approach to business. Lie knew that there would be plenty of opportunities for growth in the $78 billion commercial cleaning industry and seeing how Office Pride aligned exactly with his personal beliefs and values, he became a franchisee in the metro Denver area.

Lie’s staff includes a personal assistant, a couple of lead cleaners and 12-15 front line cleaners. Being a business owner who is able to employ someone and help them grow financially has been one the biggest satisfactions of owning an Office Pride franchise, Lie says.

Among Office Pride’s core beliefs are an emphasis on total customer satisfaction and going the extra mile to achieve it. Lie has taken these to heart in his commercial cleaning business. Case in point: an orthodontics company he has been working with for six years had been dissatisfied with their earlier service where the cleaners did not complete tasks or worse, did not show up. It was only after they worked with Lie’s Office Pride franchise did they realize how dedicated and committed he was to delivering stellar customer service. If the client has questions and concerns, Lie steps up and takes care of things right away.

Lie’s prior work experience as a teacher and school administrator taught him the principles of service and organizing and working with a diverse staff. In addition, Lie has relied on the training and support network of a nationally recognized franchise like Office Pride. He has leveraged Office Pride’s brand recognition to craft a thriving business and equally important for Lie, one that aligns with his faith and personal values.

Learn more about how you too can become a successful Office Pride franchisee like Rodney Lie.

 

 

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