Satisfied customers are the bread and butter of any business. Whether it be on social media or in print, positive reviews and word of mouth are tantamount to any successful business venture. So how does a franchise compete for a best customer satisfaction rating? The answer is found in delivering service that consistently exceeds the client expectations.
Enter Office Pride. For over 23 years, this commercial janitorial franchise has found franchisees who align with the core values of this faith-based company. Office Pride fosters a culture of respect. And in the franchise’s top core values are Total Customer Satisfaction and Go the Extra Mile. This winning combination is achieved by finding the best owner/operators in the nation.
Top Franchise for Veterans
Office Pride often finds these hard-working, integrity-focused entrepreneurs in the pool of U.S. veterans. In fact, Office Pride was named a Best Franchise for Veterans by Entrepreneur. Veterans possess the right traits and skills that make Office Pride receive best customer satisfaction franchise reviews time and again.
It makes perfect sense. Veterans have received the best training our country offers. U.S. Veterans are courageous and committed people who have been trained to put service to others first. They have leadership skills, know the value of teamwork and have self-discipline.
Just ask Floridians, Kevin and Julie McAdoo of Tampa. Both spent over 20 years in the Air Force, Kevin as a pilot, Julie as a navigator and they were looking for a business opportunity that aligned with their family’s core values.
“Excellence is extremely important, and so is always doing what is right for the customers, the employees and everybody involved,” said Kevin. He and his wife Julie, are enjoying success working together. “For us, it was great to be aligned with another organization that had such strong values,” she added.
Proven Leaders Who Operate Well
Tennesseans Chris and Rebecca Bursch have won Franchise Owner of the Year two years in a row. This dynamic couple started their franchise journey with Office Pride in 2012 and quickly grew their client base. Both have a strong leadership background. And they understand good leaders find the right employees to represent them well. And they seek employees who aim for best customer satisfaction.
In this $78 billion industry, the potential for business is huge. But the numbers also show only an average 60% annual customer retention rate. Not so with Office Pride franchisees. Because of their commitment to the best customer satisfaction, Office Pride franchisees enjoy a 90% or better customer retention rate!
The Bursch’s attribute their success to establishing relationships with clients. “It’s not about getting the contract and then going on to secure the next. It’s about follow up with the client. And it’s about hiring the right people for the job,” said Chris. They service everything from 1,000 square foot to 100,000 square foot commercial accounts.