Owners of office cleaning franchises train managers on hiring, improving performance and more
The importance of a good training program for franchisees is paramount, but training the people who work for the franchisees is just as important. Office Pride, a leading office cleaning franchise, held our first manager training program earlier this year with great success.
In the past, our training programs have been focused on the franchisee – teaching them the systems and methods that are specific to Office Pride, including how to hire and train a staff of their own. We’re finding that as people are scaling their businesses larger and adding more layers of management, more specific training for those managers provides a big benefit. About 25 managers from across our system attended our first session earlier this year.
As a business that operates on Biblical principles, we always like to start our meetings with devotionals. For our first manager training session, we started with Proverbs 16:21: The wise in heart are called discerning, and gracious words promote instruction.
“It’s appropriate, because it’s easier to train people when you’re gracious and kind,” says Todd Hopkins, founder and CEO of Office Pride. “When we have to confront an employee who’s not getting the job done, a lot of times we can accomplish more with gentle words than harsh words. The Bible has a lot to say about how to run a business. There are a lot of good applications in Scripture on how to do our jobs.”
Office Pride managers took a number of workshops, including how to take new employees through orientation, led by Area Developer Wally Jenkins of Pittsburgh; how to determine who’s going to do a good job before you hire them and how to hold workers accountable, led by franchisee Chris Middleton of Indianapolis; and the tracking systems Office Pride uses to gauge metrics like employee performance and making sure we keep our promises to customers.
Managers were able to share some of their best practices on how to foster a team environment among workers and how to motivate employees.
Even though we train our franchisees on all of these things, many of our franchisees in attendance noted it was good for the managers to hear the same message from someone else. They also appreciated learning how to approach some of the challenges that everyone faces in the office cleaning franchise business.
“We got a lot of good feedback and testimony on these workshops. We’ll continue to offer training sessions like that more often,” Todd says. “It’s especially important as we see the average franchise growing in size, which indicates the need for more training to be available to them.”
That sort of attention to detail and specialized training is part of what makes Office Pride one of the most respected office cleaning franchises in the industry. If you think Office Pride might be the right business opportunity for you, take a look at our website’s research pages and then fill out the form at right to download our free franchise report or call us at 727-777-6634. We’d love to start a conversation!