Better cleaning methods mean higher customer retention
Anyone who has ever hired a cleaning service is familiar with this scenario: The service does a great job on the first few visits. They do a pretty good job after that. Eventually, they start to miss things and get a little sloppy.
That’s the point at which most people start looking for a new service. But Office Pride Commercial Cleaning Franchise owners go to great lengths to make sure that never happens.
Office Pride is a business founded on Biblical principles, and as part of our core values, we treat everyone with respect. Whether it’s a part-time employee, a vendor or a customer, everyone deserves to be treated with the same level of respect, and that means delivering on what we promise.
With our $29,900 franchise fee, new owners get not only a branded equipment package, they also receive personal training as well as operations manuals detailing all our cleaning methods, including our three-color towel cleaning system. It’s a system that impressed franchise owners Dean and Nancy Riesterer of New Haven, Ind., who service 55 accounts in their 4-year-old business.
They use blue microfiber towels for cleaning the bathroom, yellow for dusting and green for glass. “When we go in to talk to a prospective customer, we have gotten numerous accounts by going over our toweling system,” says Nancy. “Sometimes you’ll see a janitor who will have a blue shop towel rinsed out and hanging over a trash can. Think about that. Where does that go and where was it last?”
With Office Pride’s three-color system, cleaning cloths are always used for separate tasks, and that reduces the potential for cross-contamination. That sort of attention to detail impresses Office Pride customers, one reason we hang onto our customers longer.
“At this point, it’s probably to the tune of seven to eight loads of laundry a week,” says Dean. “We’re doing that ourselves right now, but at some point it will be cost-effective for someone else to do.”
Office Pride stands for integrity, and the Reisterers are on board with that. “We’re known for our customer service and our professionalism,” Nancy says.
As for that branded equipment package, it includes:
- Comprehensive cleaning equipment and chemical supply package
- Commercial duty equipment and other specialty cleaning items
- 17-inch floor scrubber
- 20-inch high speed buffer
- Commercial wet-dry vacuum with front-mounted squeegee
- Commercial upright vacuum
- Commercial backpack vacuum
In addition to the equipment and supplies, Office Pride provides franchisees with training, support, business coaching and everything they need to build a successful commercial cleaning business.
If you’re looking for your own business, one you can proud to put your name behind and one you can be assured is true to Christian values, give us a call at 727-491-5125 or fill out the form at right. We’d love to have you as a part of our growing family!